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Technology is changing the expectations of patrons and their relationships with the hospitality industry. The industry is seeing a boom in technology transformation, from how it views infrastructure and skill-set requirements to redefining the entire customer experience, from bookings and payment to communication.
In an industry that is volatile to economic uncertainty, and that is seeing competition enter with non-traditional models, Tzu and Co. help clients position themselves for sustainable competitive advantage. Our experience in the hospitality industry includes some of Australias most well-known brands.
Qantas Freight is responsible for the air cargo operations of the Qantas group. It is Australia’s largest independent air freight services business: Shipping more than 4000 air freight items daily, servicing over 500 destinations globally, utilising 22 dedicated cargo handling terminals…
The Australian Workers’ Union Digital Transformation : Phase 1 Case Study Problem: The Australian Workers’ Union is Australia’s largest blue-collar union with over 85,000 members in oil and gas, heavy manufacturing, healthcare, agriculture, aviation, construction and many other industries across…